Poor customer service - better to buy at a retailer like Sephora or Nordstrom with a more responsive return policy. I ordered something online from the website directly and contacted them about a return within 2 days of arrival. No response via email, no response via text, phone goes directly to email. Chat function does not work on website, so there’s virtually no way to contact them.I bit the bullet on a sale they had on the foundation, but the smell is too strong (kind of like nail polish remover). I’ve used their concealer before and decided to give the foundation a try, but I didn’t end up liking it that much. I rather go to a retailer because they’re far more trustworthy when it comes to feedback and returns.
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