Sorry this is not a five-star review, but the fault lies as much with Servicing Stop (who have a huge record of bad reviews) as much as Krause. I had my car serviced by them some weeks ago through Servicing Stop for an Interim Service (£81.36 inc. VAT) and MOT (£18.00). Started off OK when the car was collected more or less on time, then was phoned to be told there needed to be more work done on top of the basic Interim service.This is apparently a common Servicing Stop practice and to be fair, some of it is flagged on the ‘Welcome’ page – “minimum environmental surcharge fee of £7.99 + VAT, fluid top up if required (which it always is of course) at a one-off fee of £5.99 + VAT.” However, the caller rattled off a list of recommended additional work and prices, most of which I agreed to as follows without taking it all in.Long life oil – Manufacturer’s recommendation 29.99Renew brake fluid – Manufacturer’s mileage recommendation 119.86Auxiliary drive belt – Manufacturer’s mileage recommendation 291.24Fuel treatment – Manufacturer’s recommendation 77.54Engine flush - Manufacturer’s mileage recommendation 83.54Remove & refit rear lamp bulb – known fault 18.29Parking brake – contentious; all that was needed was a new cap - £6.0 on ebay. 143.38Final Total 887.86 !!!Another bad practice by Servicing Stop is to e-mail an “Interim Service Schedule” with all boxes pre-ticked, which is nothing less than stupid, because it gives no reassurance that all the items have been covered. Furthermore, there are boxes on the form to report the condition of tyres and brakes, but these are not completed, and a request to Krause for the information met with a deafening silence.Having paid the bill, I was asked whether, because the driver was collecting another car in the area, he could return the car the following day, also a practice not unknown to Servicing Stop. When he did, (well after 10.am, the cut-off time for another collection) he was very cagey about where he was going next. Straight back to the garage was my bet.
Claim your business profile now and gain access to all features and respond to customer reviews.
Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers. We also offer a free collection and delivery service to your home or place of work.
