Normally I love Kroger and it's employees but it's management is seriously screwed up! I had ordered a pick up and waited 4 hours for them to retrieve a simple case of beer and because they have rules for online orders you have to pay $4.95 fee for any order under $30 bucks and so we ordered a few other things and then when we arrived they told us our case of beer was canceled for some unknown reason and they just wanted to give us a bunch of stuff we didn't really need or want and charge us a bunch of those fees... Long story short a very nice guy tried to help me adjust the order but wasn't allowed to and when trying to just do a whole new order and correct it then was also unavailable because of a very intentional corrupt web design. After 30 minutes and having to also wait for the pickup after they had sent a message saying it was ready I had to sit there with my dogs in the car and barley any gas in the car for a good 20 minutes before this man even started trying to help us. Then after realizing he was the e-commerce manager and the system was very intentionally jacked up he was kind enough to talk to me and try to make it right. He simply went in the store and gave me what I had ordered and said he was going to adjust the ticket. Well the ticket never got adjusted and I got a free case of beer that I wanted to pay for and they fired him and subsequently, because I shop there every day, the staff had been put on alert to hate on me. The following day pick up order was met with a woman refusing to give me my order because the management had flagged me for the incident and there was no reason for that and obviously can't refuse me service just because your management is lacking but then the next day after that I went into the store and was forced to stand there for 5 minutes awaiting an id check while the clerk talked to her friends and then before even getting within 5 feet of me she mumbles I'm going to refuse your sale because I smell alcohol on your breath, which is so not accurate because I had not been drinking and it was a direct assault on me personally from Atoka Kroger management. She asked if I wanted to speak to a manager and of course I said yes . While she left me standing there another clerk came up and apologized for the inappropriate behavior and checked me out..Man Kroger management needs to be replaced . I'm gonna shop Aldi and Walmart from now on. Totally horrible that the only grocery store in my town has a staff that I know and am friends with that totally hates me now..That dude that got fired was one of their best employees. I'm so disappointed in Kroger and they won't be getting my daily shopping much longer
Claim your business profile now and gain access to all features and respond to customer reviews.
