I don’t like someone picking and delivering my groceries. A pinched spinal cord and rheumatoid arthritis makes it so I have to sometimes. So, I order and pay first my groceries online. Lets say it totaled $110.00. I received 2 texts simultaneously. The first was “I substituted this soda for that” and the second (at the same time) “I’ve finished the order and on my way”. As soon as I seen the texts I get another notification from my bank. Kroger’s charged my card $12.78. I called Krogers support immediately as I don’t live far from the store and was explaining the situation as my shopper pulled in with the groceries. She over heard part of my conversation about being charged $12.78 extra. She said “oh, that might have been me. They were out of stock on your 24 pack of Dr. Pepper (on sale $10.99) so I got this twelve pack for you and scanned it on the way out”. Dumbstruck, I asked “so the twelve pack was $12.78? She said “I dont know I just scanned it through”. So I said “do you shop for yourself this way”? “ I ordered 2 24 packs of soda for $10.99 each, you said they didn’t have one case, did they have the Pepsi 24 pack? “Oh yeah I have it right here”. “Okay, why would you substitute a 12 pack that is $2 dollars more than a case” and then charge me for both”? “Oh, that’s what I always do”? The Kroger support lady said cancel the order and send them all back. I did. Tomorrow will be a week and I’m still calling and asking where my refund is. Kroger support emailed a letter stating they were going to refund my money on Thursday but here I sit, hungry. And they’re oh so sorry that this happened to a valued customer. I think we all know any one of us can send money around the world, let’s give Kroger’s the benefit of the doubt and say 5 minutes (30-60 seconds). And here I sit, hungry.
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