This review refers to deliveries by Kroger online in Madison, TN (not Instacart) -I used to order from Kroger online without issues. I stopped and used Prime for some years, but was experiencing issues with expired produce. Decided to try Kroger online again. Worst decision and so much worse than Prime. Out of my two recent Kroger online orders, I experienced the following issues: Order 1 - charged for over $50 worth of items that I did not receive / Order 2: charged for $28.95 worth of items that I did not receive. Trying to obtain a refund was a time consuming, frustrating ordeal on both occasions. Since it is not easy to prove that items were not received, requesting a refund for such large amounts potentially makes me look questionable. Customer service kept me on hold for abnormal lengths of time, deliberately I think. I felt they may not have believed me. I do not appreciate being put in this position. I will be shopping in store at Kroger for small items only in future. I won't be using Kroger online delivery services again.
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