I only needed to return a glass milk bottle for the deposit and get coffee creamer. I ended up shopping and had a full basket. One item was beer so I knew it required I. d. check from employee. Employee was busy, I waited my turn. She reached for the beer. I said I can scan it, just do the I. d. approval. She seemed offended. She walked away. So for the second time, I am not just able to scan, pay, and go home. She came back and heard me say something. She asked "are you saying that to me". I said "no". I " think" we still have freedom of speech in USA. She said "okay, I'm not going to help you". I got the bottle and walked to customer service for my refund. I made eye contact with the employee who by now was telling "her" version of the event to a "security person". I stepped out of the customer service line and told the unhelpful employee that I wanted the manager. When he finally showed up, he was very close to my face. We ARE still in the covid situation. No matter vaccinated or not, he can still be carrying the virus and he could pass it from his UNMASKED FACE. I could see he was protecting the employee even though I was an inconvenienced CUSTOMER. I turned and walked away. He said "have a good day". I said I take that as sarcasm. I realized I should get her name so I walked back 5 feet and saw she was talking to a custodian holding a large trash bag. I said I need your name to be sure I report the right person. She covered her name badge and walked away. The manager walked up to me getting even closer to my face so I had to raise my forearm to my face to block him from getting closer. I said I need her name. He said "no, my name is Joey". The security told me she would escort me from the store. I said I am leaving to NEVER return. Joey again sarcastically said "have a good day". Kroger is yet another American business who has moved customer service to the Philippines making it impossible to conduct a conversation with someone not speaking English at my level. My customer card went to the shredder. I want $5 for the gas I wasted.
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