Terrible experience using their delivery service. Placed my order with Kroger's at 10 am for a delivery window between 4 - 5 pm. At 5 pm no groceries were delivered and no call from the shopper stating she would not meet the delivery window ( this is their process). Since the groceries were scheduled to be delivered at a commercial establishment, at 5:30 the property would be locked and she would no longer have access. I called Kroger's who called her and basically tried to provide every option available to help me receive my groceries, including moving it to click it and I would come pick up the groceries myself. Now this was because it was after 5 pm and she was supposedly just starting on my order. Well, she said NO to every option Kroger's provided her with. So as a result the order was cancelled considering no one would be back in the office for a week and we were leaving for the remainder of the day. The next day I wake up to see the status of the order reflecting as "out for delivery" so I called Kroger's again, now I'm being told that the refund could take up to 48 hours. Fast forward from Saturday to Wednesday, no refund and groceries are now marked as "delivered". So of course I call Kroger's back and now they tell me 7 - 10 business days for the refund, but assure me the order was cancelled and the refund is in process. This is beyond sad, and I will no longer be using neither Kroger's or Shipt.
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