Congratulations! YOU are the WORST Krogers I've EVER visited. Further. CLEARLY NO ONE CARES at Kroger. I wrote Customer Service (ha! joke!!) on 9/23/24 to report the PATHETIC experience in your store - and NO ONE bothered to reply, so... here's my original report to Kroger...I have been a Krogers customer for about 13 years now. Only recently have I relocated to regions where I can shop at Krogers. I *almost* always find it to be a superior experience. Today in the Rawlins "City Market" was anything but.I would characterize the store as DISGUSTING, DINGY, DEPRESSED. I know they recently had a problem with their frozen storage - that did not impact me as I ATTEMPTED to shop the store. (I learned this from the manager.) I was interested primarily in FRESH produce, chicken, yogurt and perhaps more if I was not so turned off as I walked the store.The produce section was DISMAL - virtually NO organic and what organic was there was BAD. The non-organic lettuce was also wilted. This is NOT typical of any other Kroger store I have been to. I'm a traveler and wherever there is a Smiths or Fred Meyers, I preferentially shop there. ALL Krogers (except this one) are generally fine (or better.) This store, put simply is the WORST kroger's I've EVER been to. If I were the CEO of Kroger, I'd shut it down, fire the management, install a new team and do a MAJOR renovation. The chicken pricing was NOT competitive. Valley Foods - a SMALL store in Saratoga was 35% less for natural, skin on thighs. Foragers Yogurt - a STAPLE at most Krogers was NON-EXISTENT. Ham steak? Forgetaboutit!!I know Rawlins is not Steamboat Springs, but geez, couldn't it be as good as your store in Rock Springs???Bottom line, I WASTED an 80 mile round trip drive to go to this City Market and BOUGHT NOTHING. I returned to Saratoga and shopped at Valley Foods. While I remain in Saratoga, I will shop there OR Walmart in Rawlins. I would WELCOME a decent Krogers in Rawlins. I've visited Rawlins many times over the past 8 years or so, while this store was never spectacular, it was NOT nearly as poorly stocked, priced and DISGUSTING as it is now. Please fix it or CLOSE it as it is only degrading Krogers fine reputation. Again, I wish I had NOT wasted an 80 mile round trip (about 5 gallons of diesel fuel) made PRIMARILY to grocery shop. Too bad there really aren't ANY grocery stores in Rawlins at this time. Alan Sills
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