Hello,I'm contacting you again regarding my order for a Kukirin G4 wheel, and I must say the situation is becoming extremely frustrating.It has now been 11 days since I placed my order, and while your website states that shipping should be processed within 24 hours, my order has still not been shipped.I did receive replies from your support team, but only after long delays. Every time I respond, it takes a full day or more to hear back from you which has dragged this process out unnecessarily. I have already provided all the information you requested, and yet there is no clear progress or resolution.Furthermore, I left a review on Trustpilot five days ago, hoping it would help move things forward, but nothing has changed. This lack of responsiveness and action is not acceptable from a company that claims to be professional.At this point, I expect an immediate update on the status of my order, including a confirmed shipping date or I will consider escalating the matter further.Thank you.Please check my order and ship it please here is my order id. I already contacted the service and marketing team multiple time about, they ain't doing a single thing to help me. They've been gosthing me since 2 days nowCheck my order please i'm begging the team to check it.Order Id: FF00384299
Claim your business profile now and gain access to all features and respond to customer reviews.
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
