It was my first time buying a Kukirin scooter. After waiting for 5 days without it being shipped, I was really angry, so I contacted customer service representative Luna. To my surprise, she had an excellent attitude, without the slightest hint of perfunctoriness. She even took the initiative to ask me if I wanted to exchange for an upgraded model, continue waiting, or get a refund. She detailed the inventory status, the restocking time, and also explained some of the current supply issues. In the end, I got a free upgrade to a better scooter. Luna also proactively sent me the tracking number, allowing me to track the package at any time. A few days later, I received the A1 model scooter. It glides very smoothly, and I'm extremely satisfied. This definitely deserves a positive review!
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
