I ordered a KuKirin G4 from kugooescooters.eu on June 13th, and I only received it on July 15th, more than a month later. The delay alone was frustrating, but what’s worse is that the scooter arrived either broken or with the wrong charger.The scooter does not charge at all. I compared the charger with a friend’s KuKirin G4 charger and noticed that mine has lower specifications: 54.6V and 109.2W, while his charger outputs 67.2V and 134.4W. This leads me to believe I may have been sent the wrong charger.If that’s not the issue, I honestly have no idea what else could be wrong, but it’s unacceptable to receive a product this expensive that I can’t even use after waiting over a month.I’ve already contacted support and hope they can resolve this quickly.If the issue is indeed the charger or anything else that can be resolved, and everything is finally sorted out, I’ll be happy to update this review.Otherwise, I will be forced to take further action.Update:I had already contacted support before leaving this review. EVEN BEFORE their public reply on Trustpilot, I emailed clearly explaining that the charger I received is incorrect (54.6V / 109.2W instead of 67.2V / 134.4W) WITH VIDEO AND PHOTO PROOFS.The response I got was completely unrelated to my issue: they asked for my weight, battery range, and mentioned an “E4 error” that supposedly requires replacing the accelerator dial, none of which I ever mentioned or have any problem with. My scooter simply does not charge at all because the charger is wrong.This lack of attention to my actual problem is unacceptable. I want the correct charger sent immediately, without any more irrelevant or misleading replies.I expect a prompt and concrete solution. If I do not receive the correct charger as soon as possible, I will take further action...ORDER NUMBER: #FF00321637
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
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