There was absolutely no sign of my order being shipped for a full five days after I placed it, and I was both anxious and furious—after all, this was my first purchase. Filled with deep disappointment, I contacted the online customer service and was attended to by Luna. Her way of handling things completely turned my mood around!Luna sincerely apologized and showed understanding of my dissatisfaction, then clearly presented three options: wait patiently for the original model, get a free upgrade to the new model, or apply for a full refund directly. This instantly made me feel respected and in control. What was even more commendable was that Luna took the initiative to explain in detail the current inventory status, the reasons for the shortage of my originally ordered model, and even estimated the arrival time of the new batch. The transparency of the information was reassuring.To my surprise, when I chose the free upgrade to the A1 model, Luna not only processed it immediately, waived all price differences, but also followed up proactively and sent me the tracking number the same day! The entire process was incredibly efficient. A few days later, the brand-new A1 scooter was successfully delivered to Paris.
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
