Quick delivery.Aftersales is terrible.No telephone number..only email and a reply can take up to a week.I am still fighting for a resolution with this company & they have stopped replying.They have sent a few parts for the scooter even though I had to pay 20 euros each time for shipping.The latest was a "fuse" inside the scooter went on fire causing damage to battery & controller.. Scooter not fit for purpose....They keep saying battery is out of warranty. My argument is that the battery would be ok if fuse didnt go on fire. This is a manufacturing fault ..My son could have been seriously injured or my house could have went on fire.All these were reported to them before scooter warranty (1yr) was up.I am emailing them every day and no reply.DO NOT BUY FROM THIS COMPANY.Pay the extra from a company with a telephone number
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
