Positive outcome after initial difficultiesI purchased a scooter (G2 Max) from Kukirin, and unfortunately, it arrived with a damaged brake disc right out of the box. When I first contacted customer service, they informed me that the brake disc was considered a “wear part” and would not be covered under warranty, which was disappointing since the issue was clearly present upon delivery.After further communication and clarifying that I would escalate the matter to the Consumer Protection Service if it wasn’t treated as a warranty case, the company eventually acknowledged the problem and sent me a replacement brake disc via UPS free of charge.While the initial response was frustrating and could have been handled better, I appreciate that Kukirin ultimately resolved the issue and provided the necessary replacement part. It shows that they do stand behind their products once the situation is properly reviewed.Overall, the case was successfully resolved, and I’m satisfied with the final outcome.
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
