I purchased a G2 Pro scooter only three weeks ago, and since the first week of use I have been reporting several issues by email, always sending photos and detailed information.Unfortunately, no solution has been provided, and the customer service I have received so far has been disrespectful and unprofessional.From the very beginning, the scooter has shown defects, and the situation has only gotten worse over time.Now, in addition to the previously reported problems, the dashboard is flashing and the speed is locked, making normal use of the product impossible.Given the history of my contacts and the lack of resolution, I request immediate action, either a full replacement of the product or a full refund.Otherwise, I will have to seek legal consumer protection measures.I look forward to your urgent response.My order number: My ordem: IE0001650750918380832I've been talking to the service for 2 weeks now and nothing has been resolved and the scooter is getting worse and worse.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
