I made a fast purchase of their most powerful scooter that was on offer. I didn't realise that in Spain the law is changing and these high power scooter will be illegal without all sorts of documents and insurance. I made the purchase of 799 euros. 6 hours later I realised my ignorance. I read their terms and conditions and was within the 12 hour grace period. I reached out to their team who were very helpful. They responded quickly and respectful stopped the order and refunded my money. I was very nervous at first that this could be a disaster. But they honoured every word in their company policy. That is with huge respect to them! Honestly, given that level of good faith and service I standby my word in saying they are trustworthy, honest and conduct their business with honor. There may be other stories, but this is mine. Well done to them for a great customer service and customer care!
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Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation.
Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support
After-sales email: service@kugooescooters.com
Kugoo-EU: https://www.kugooescooters.comSee more
