I bought five pairs of pants from a specific style, and I noticed holes appearing in random spots that aren't typical for normal wear. At $110 each, I expected them to be durable and for the customer service to be exceptional, but I was disappointed on both counts. After contacting the company and sending multiple photos of the issues, they asked me to send the pants in for evaluation, which could take up to five weeks. I explained that I would have nothing to wear to work during that time, especially with the cold winters. I requested a refund or a discount for a replacement, but received no response. I used to prefer another brand, but due to declining quality, I thought I would try this one. In hindsight, I would have been better off purchasing two pairs from the other brand for the cost of one pair here, as they typically last much longer and are cheaper. Don't be misled by a high price tag; do your research before buying.
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