Kuose advertise easy returns and refunds, but the actual process is the opposite. The entire burden is placed on the customer.Customers are required to pay high international return shipping fees and take full responsibility if the package is lost in transit, meaning you could lose both the shipping cost and the value of the goods. KUOSE also do not provide return labels. Customers are required to arrange the entire return process themselves, including shipping, documentation, and all associated costs. This is their return policy which is not listed anywhere on the website.«««Please carefully review the following guidelines before sending out the package.1、Due to the nature of cross-border shopping, any return shipping costs and taxes incurred for personal reasons must be borne by the buyer.Before sending your return package, please consult with your logistics company regarding shipping fees to ensure they are within your acceptable range.If the costs are not acceptable after your inquiry, we kindly suggest that you reconsider whether to proceed with the return request.2、Please do not send the product back to the address stated on the package. That is not our return address.3、There is no need to submit declaration documents when the parcel is sent out. We will help you to submit the declaration form when your return package arrives at China customs.4、 In order to reduce customs fees and deliver the return package to the destination smoothly, please only write 1/3 of the price of the returned product when filling in the information when sending the return package.In addition, it is recommended not to include more than 4 items in one return package.5、We do not require or insist that you return the product in its original packaging. Based on the actual shipping conditions, we recommend using alternative packaging methods, as long as the product is protected from damage during the return process.We would suggest you DON'T send your return package via other courier companies because if you send your return packages by other courier companies you will more likely to be charged customs duty fee and the cost will be higher.Kindly send your return package to the following return address (China warehouse) through your LOCAL Post Office. The delivery fee is based on the charging standard of your local post office. The return shipping fee depends on your package’s weight, volume and shipping method. Buyers can consult your local post office to know the exact shipping charge. We are unable to know in advance whether the customs duty fee as well as tariff fee will be charged by custom or not, it can only be known after custom examining your return package. (Recent returns are subject to tax) So we are unable to provide specific figures for return shipping fee and custom duty charges. We seek your kind understanding on this.Please send the clothes to the following return address:Return address:3rd Floor, diagonally opposite to No. 6 Zhufen East Street, No. 64, Shiqi Village Section, Shilian Road, Panyu District, Guangzhou City, Guangdong Province, ChinaName: Dandan Chen,Postal Code: 511400,Tel: 17278637338
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