kurami.co.uk

3.8
3.8 Based on 21 reviews

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Disappointing

Disappointing - food wasn't great and I got no response when I contacted customer service about a delivery. I ordered for 5 days from 29 Sept. I was a regular customer of Detox Kitchen, and was looking for a replacement (I wasn't impressed with Calo). I agree with other reviewers that the food was often bland and I did not finish a number of the meals. For example, my first lunch was a tuna salad, which was lots of new potatoes, tuna, some veg and no dressing. Detox Kitchen somehow made healthy food taste good, but many of the Kurami meals, while offering lots of plants, did not taste good.Delivery times are inconvenient - coming between 6.30 and 9.30 in the morning, when you'll often have already left for work - and they require 3 working days notice to change a delivery, so no good if you get called in for a meeting unexpectedly. I also e-mailed at one stage - 2 days before a delivery - to try and change it and didn't get a response at all, even after 3 days. I would not use again and the search for a decent meal delivery company is still on ... NB - I have seen a few responses to similar reviews saying that they are unable to locate the account. I am happy to confirm my details if contacted (and I also completed a survey to similar effect during the 5 days).

2
Date of experience: Sep 29, 2025

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