We’ve been trying to integrate Custom Checkout for our store for over two weeks, and this has been one of the worst support experiences I’ve ever had.The checkout initially worked perfectly, then suddenly stopped with a 403 error for no reason. I contacted support immediately — one person said one thing, another said something completely different, and a third agent in chat gave a third explanation. After countless emails, promises to “look into it,” and even a phone call, they finally refused to activate the checkout, without giving any clear or logical reason.We lost nearly two weeks, had to delay our store launch, and could not move forward with our sales because of their inconsistency and lack of professionalism. What’s worse, everything worked at the beginning — which means that if this had happened after launch, we would have lost real customers and revenue.Extremely poor service, unreliable communication, and zero accountability. If you value your time and your business, stay far away from this company.
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Kustom is a fintech company offering one of Europe’s leading checkout solutions. With efficient and customizable products, we help merchants tailor their checkout to fit their shoppers’ needs. By gathering innovative and scalable features, Kustom ensures high conversion rates and drives repeat purchases. Today, Kustom has 24,000 connected merchants with sales in over 170 countries.See more
