Kustom charged us incorrectly due to a system bug. Despite acknowledging the error in writing, we have waited 12 days without receiving the refund or even a confirmed date. Customer service only offers excuses. Very unprofessional handling of merchant funds.
UPDATE (Feb 5, 2026): After posting this review, the 150 NOK refund has finally been processed. However, it took nearly 3 weeks of constant, manual follow-up from our side to resolve a simple, acknowledged system error.
While the issue is now settled, it is disappointing that a payment partner requires this much pressure to fix their own mistake. I am updating this to reflect that the money was returned, but the initial experience remains poor due to the excessive time and effort wasted on our end.
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Kustom is a fintech company offering one of Europe’s leading checkout solutions. With efficient and customizable products, we help merchants tailor their checkout to fit their shoppers’ needs. By gathering innovative and scalable features, Kustom ensures high conversion rates and drives repeat purchases. Today, Kustom has 24,000 connected merchants with sales in over 170 countries.See more
