Access to the mobile banking application was suddenly cut off without any prior notice, due to the loss of the SIM card while the account holder was abroad. This happened during an extremely sensitive time, while they were dealing with the treatment of a dying cat.
At a critical moment when access to funds was urgently needed, they were completely locked out with no explanation or consideration for the situation, despite the bank having other ways to contact the account holder, such as email.
Such actions reflect a serious lack of responsibility, transparency, and empathy toward customers, especially in urgent circumstances.
The bank should review its policies and handle customers with far greater humanity and professionalism.
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Kuveyt Türk Katılım Bankacılığı alanlarında yatırım faaliyeti gösteren, hizmet prensiplerine bağlı, sosyal sorumluluk sahibi bir bankadır.
