I do agree this is the worst customer service ever. (FIY I met bunch, hmm maybe this is close to Urban decay) I didn't care for this brand, but FREE MYSTERY BAG sounded nice so i figured I could give a try. The MYSTERY BAG was in my cart and I went ahead.....and guess what? they didn't send me the mystery bag. So I reported for missing product. and they said.. they were out of stock so they didn't sent me. they didnt bother to ask to cancel. But most frustrating part, they didn't allow me to return or send me replacement. Even though they are responsible. so I had to stuck with some useless product I bought only for mystery bag......Since its international shipping, they dont allow it, I understand that. but in that case they should have ask when they found out something was out of stock."Oh its out of stock, we mentioned it can be out of stock" Yes i understsand. but in that case, you DONT PRETEND YOU HAVE IT. Who would know if someone in that company steal my gift since they know I can't return it anyway and I have to let it go? I normally don't get scammed online because I am very careful, but this time ........ I couldn't help to trust some kind of official store.
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Katherine Von Drachenberg, known as Kat Von D, is an American tattoo artist, model, musician, author, entrepreneur, and television personality.