The worst customer service ever. I ordered some stuff from them on sale and they were colors that were going out of stock quick so my order never arrived so when I contacted customer service they said yes my package was sent back to them for some odd reason. So I asked if they can ship it back and since I guess they had already refunded me which is not what I wanted that I would have to start a new order and I responded that I used promo codes and if they would honor the promo codes in my new order, They replied yes and so I went to start a new order and by this time the color lipsticks I wanted that were on sale were out of stock and the only colors I would consider were not on sale and so I did not re order instead I thought I would contact them again about honoring the sale prices and promo codes on the items that werent on sale but never heard back. I have been emailing them for the past month or so and even from different email address and no response. Oh forgot to mention that because of the Covid 19 my order originally was delayed so that was first off a bummer having to wait so long only for it to not arrive. So here I am wanting to get some kind of response from them and I think they should just send me the alternate colors I mentioned in my email and the eyeliner and throw in some free samples and just send it free of charge for all the frustration and since they did not honor the sale prices.
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Katherine Von Drachenberg, known as Kat Von D, is an American tattoo artist, model, musician, author, entrepreneur, and television personality.