What started well, became the worst experience in customer service I’ve had in Denmark so far.I enrolled in time and manner, paid following their instructions a first instalment equal to 30% of the fee (4000 DKK) and started my lessons accordingly. Nothing went wrong or else I would have received any notifications by then as per their guidelines. They didn’t give me an invoice then because I didn’t pay the full sum but I also didn’t get one when I completed payment in June (8000 DKK)It took me over 6 months to complete my lessons as my teacher Ali is the only who teaches English speakers and takes a holiday all the time. The result is that, if you’re lucky, you have a class once a week without the opportunity to have more. They said several lessons were canceled by me, but as I am smarter than them, I have all the copies of my signed classes with their dates on (which I also used to report them to Danish authorities further in the year). I cancelled one class and it was even on a day that Ali was fully booked and said that he was burnt. As we’re both burnt, we agreed to postpone that one lesson.There are plenty of other schools in Copenhagen that offer better schedules and service (I was already stuck with them since I had everything paid) Not only it took me ages to complete my lessons but my teacher lied to me about his whereabouts when he knew I was way overdue in my timing. They are lazy. They required me to go to their office just to book my slippery track lesson and pretend that was a requirement of them and the reason why they didn’t book my next step immediately after I ask them to do so once I approved my theory test. No other school requires that as we are in 2025 and unless is a real legal issue most requests of this kind can be easily handled online with plenty of ways to ensure that the request was made in fact by the student. Once I presented a complaint about this, mad by the time they took in everything, they tried to refuse me what was left of the course even though I paid for it entirely. Also, according to Danish law, they MUST provide an invoice and they denied it to me once we were already arguing about how they conducted their course. As a result, I had to report them to the Skat (Danish Tax Authority) and also to the office that controls Driving Schools (Ankesag). Only then they were forced to send me the invoices, not because they didn’t have all of my info, including mail and address (which corresponds to my CpR number) but because they just wanted to go against me… once they saw they had no excuse to do what they have to do according to the, they were forced to send me the emails…. Ali sent them scanned on a text message (so wherever they say about not having my info is a complete scam) Even when they were caught for such a childish behaviour, they attempted to make me look like a liar, to what they also failed as I had an extensive collection of information including conversation with Massoud, Ali, Maria and some young guy who pretend to know anything about running a business.As a result I had to ask another school to help me complete what was left of the exam. If I hadn’t anticipated that I should keep my papers and certificates with me, they would have denied them to my new school and I would have lost all the money.
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