What began positively turned into the most frustrating customer service experience I’ve encountered in Denmark. I enrolled on time and followed their payment instructions, making an initial payment of 30% (4000 DKK) and starting my lessons as scheduled. I received no notifications of issues, which aligned with their guidelines. They didn’t provide an invoice initially since I hadn’t paid in full, and even after completing my payment in June (8000 DKK), I still didn't receive one. Completing my lessons took over six months because my instructor is the only one available for English speakers and frequently takes holidays. As a result, I was lucky to have a class once a week. They claimed I canceled several lessons, but I have copies of my signed schedules to counter that. I only canceled one class, which was on a day when my instructor was fully booked and admitted he was overwhelmed. We agreed to postpone that lesson. There are numerous other schools in Copenhagen offering better schedules and services, but I felt stuck since I had already paid. Not only did it take ages to finish my lessons, but my instructor also misled me about his availability when I was overdue. They insisted I visit their office just to book a specific lesson, which they presented as a requirement, delaying my next steps. In 2025, such requests can easily be managed online without needing to visit in person. After raising a complaint about the delays, they attempted to deny me the remaining parts of my course despite my full payment. According to Danish law, they are required to provide an invoice, which they denied during our dispute. I ended up reporting them to the appropriate authorities, which finally compelled them to send the invoices, not because they lacked my information but due to their reluctance to comply. Once they realized they had no grounds for refusal, they were forced to provide the necessary documentation. Even after being caught in their unprofessional behavior, they tried to portray me as dishonest, which failed as I had extensive evidence, including conversations with various staff members. Ultimately, I had to seek assistance from another school to finish my exam. Had I not kept my paperwork, they would have obstructed my progress at the new school, resulting in a financial loss.
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Ved valg af en køreskole er der mange ting der spiller ind, og det kan oftest være en vanskelig beslutning at tage. Kørelærerene, bilerne og sidst men ikke mindst prisen er oftest de faktorer der spiller en afgørene rolle. Noget af det vigtigste ved valg af køreskole er tillidforholdet mellem dig og køreskolen. Får jeg mit kørekort til den tid jeg havde regnet med? – og kommer jeg til at betale den pris jeg havde regnet med? Hos Kviktrafikskole ligger disse faktorer højt blandt vores prioriteter, og derfor kan du helt tage det helt roligt efter du har angivet din tilmelding.
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