If there was a ZERO star i would sadly have to give them that. Horrible experience dealing with this company. Sadly they lost a lot of business with the way they managed my order. As a professional groomer I go through gobs and tons of products…all kinds and refer many people to the product I use!
Made a first time order and the scent of the product I bought was not correct. I bought multiple so called to see if I could return and get the scent I preferred. They said “sure no problem they will send me a return label “ promising to refund me once they get the product returned.
Never got the label. Called 7 times. Sent two emails. Left five voice mails. It’s been over a week and my product is sitting in a box ready for return. No one has called…even tried the Live Chat option.
Bummer .
Never. again.
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