Before I order, I check the reviews, the company has 5-star reviews, I don't know if they are fake reviews, but my experience was not good, I order at the beginning of the year, and up to today I am still waiting for the product or the refund, by the way, if the delay is more than 3 weeks, call your bank and cancel, is the only way to get a dispute and get your money back, after 30 days, your money is gone and is more likely that you will not get it back.Here is a sample of the last email that I receive from the company.Victoria BransonTo:martha garciaOrder #10619Thank you Martha!Wed, Jun 1 at 12:17 PMHi Martha,I appreciate the delay has been longer than expected which has been frustrating for you. We have contacted the delivery partner who was handling your order to see what has caused the further delivery delay to the re-shipment of your order. They have recorded that the courier may not have scanned the parcel which is not the resolution we had hoped. As they have classed the parcel as lost in transit we have prepared a new order to be sent out to you immediately should you still wish to receive your order.I would be so disappointed if you're not able to try your Lumiere Rouge as a result of this error as I know how excited you must be to get started. I have escalated the issue to the fulfillment team and they will endeavor to get your order out first thing tomorrow if you are happy for us to do so.I want to ensure that you receive your order speedily and I am so upset about the delay caused which has led to a diminished customer experience with us. I would like to communicate to you that we value you greatly as a customer and that this is not a typical experience from us and would like to apologize once more. Best wishes,Victoria
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