We purchased several La-Z-Boy leather recliners and a matching sofa in 2018, expecting long-term durability based on the brand’s reputation and price point.In 2024, the side panels on every piece began to deteriorate and peel badly. The damage occurred in low-wear areas and appears to be material failure rather than normal wear and tear. Because we were travelling extensively at the time, we did not immediately file a warranty claim.When we contacted La-Z-Boy in early 2025, we were told the furniture was just a couple of months out of warranty and that nothing could be done—no repair options, no goodwill accommodation, no support.As a result, we are now replacing all of this furniture and taking it to the dump, which is extremely disappointing given its age and cost.What makes this especially frustrating is that we have very similar leather recliner furniture in our basement, purchased over 25 years ago from a different manufacturer. That furniture has endured kids, friends, and decades of daily use—and is still in excellent condition today.For a brand positioned as premium, we expected far better longevity and customer support. Unfortunately, our experience suggests that La-Z-Boy’s materials and durability no longer match their reputation, and we would not purchase from them again.
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more