Purchased a Trouper rocker recliner in August 2025. First time reclining and then releasing the recliner there is a loud bang from the springs being released. I just thought that maybe I didn’t know how to move the lever. Called service in early October and explained the “bang”. Got a video call and the “ tech”, explained it was normal, might minimize with use, blamed it being on partial hard wood floor. Well after that, with several guests to my house remarking how loud the bang was, I called service again and said that I wanted a service person to physically see the chair, hear the sound. Finally on November 6 a tech came out, first thing he said when I demonstrated the chair noise, “that’s the La-z-boy bang”. He took pictures of the workings of the chair, sprayed some type of lubricant, and stated that over time the spring would relax some and sound should become minimal. He even took a video with sound to send off to La-z-boy to let them determine if this requires a replacement or whatever. He stated I should hear from them within 5 days. Of course this “bang” is very prominent and guests continue to remark about how loud it is. I explain what I’ve been going thru and encourage them if they are in the market for a rocker recliner to look elsewhere, unless of course they like paying top dollar for a chair that is so loud it can be heard upstairs in a colonial. Still waiting for corporate decision, but I’m not very optimistic on anything in my favor. As a side note I have a La-z-boy rocking recliner in my basement that is at least 35 years old, and it does not, nor has it ever produced such a loud bang.
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