The review is specifically related to a power rocker recliner with lumbar support bought at the Midlothian VA store on Nov 9, 2024. The chair broke on Sep 18th. After numerous calls and a visit to the store, no service has been provided. I bought the chair for 3 separate health reasons, cervical fusion, lumbar discectomy and Total Knee Replacement. This chair only last 10 months. No one at La-z-Boy has repaired the chair, no have they provided an exchange. Their customer service after sales is pathetic, as there is none. My chair broke on Sep 18 2025 and I informed that day. The soonest they can repair the chair by a contracted company is October 29th. This is totally unacceptable! Over a month to repair a chair I need for health reasons. DON’T shop at La-z-Boy. Their products are junk and they have an inadequate process for repair and will not offer an exchange for a chair still within the 1 year warranty.
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more