I spent over $5000 on a lazy boy reclining love seat at thr Lazyboy in Centennial Colorado.95% of the fabric choices are special orders and that is where lazyboy really has a chance to screw their customer.We ordered one in a green with gold flecks fabric. When it arrived and we were able to look at it in the light after it was unpacked and the delivery driver had left we saw that it was blue with cream colored flecks. This did not go with any of our other furniture.We immediately called the lazy boy store. The sales person that answered had one question- did you refuse delivery? I said no we hadn’t seen it in the light by then. Her response was “too bad, you are now its proud owner!”We were hoping to be able to exchange it for a leather version which would have been $1000 more(another lazyboy con is though a price tag may be on a leather sofa,chair,etc. that is not the price for it in leather, it is for the cheapest fabric.The next day I spoke with the sales person we dealt with originally. She was going to call me back in a couple of hours after speaking with the “manager”. Two days later when I finally gave up and called her she said sorry he won’t agree to anything.I filed a BBB complaint. 3 weeks later BBB said they were closing it since Lazyboy never repliedI would recommend to anyone considering lazy boy furniture to shop elsewhere, whoever you deal with other than them has to be more customer satisfaction oriented.If you must shop at Lazyboy read the contract thoroughly. The terms and conditions for returns, exchanges and refunds are 180 degrees different than what their website lists.
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You already know La-Z-Boy for our recliners, but did you know we also make sofas, sectionals, loveseats, chairs and more? Now you do. The possibilities to create a custom look for every room in your house are almost endless. Great style shouldn’t be cookie cutter either, it’s personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. The hardest part will be deciding which to choose.
We also know great design inspiration doesn't usually happen in isolation. It takes a team – you and a knowledgeable La-Z-Boy design professional. Whether you’re planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Just call your nearest store to discuss a free design appointment. (http://www.la-z-boy.com/storeLocator)
If your idea of beauty goes beyond good looks you’ve landed on the furniture company that’s right for you. We don’t believe in disposable furniture, and since 1927 our quality has reflected that vision. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. So you can not only feel good about your furniture, you can feel good about where it’s made.
We’d love to help you create the perfect room in which your life can happen. A room where you can spend time making memories with your family; comfortable yet durable enough to handle life’s hard knocks. We’ve said it once and we’ll say it again – you’ll be surprised… really!See more