Very bad quality and customer support on a nearly 4k recliner i bought due to back and knee pain i have. It was a health purchase. I was told to not use its features to avoid 'breaking it'. lzbdecor (company that sells lazyboys in canada) also repeatedly told me that these breakges are "normal" and i should be ok with getting it fixed every 2-3 months because they get these requests on their recliners all the time. Buyer beware!I bought the decked out Finley leather recliner wiht swivel base from them on Sept 18, 2023 for $3,841. First break down was 1 month after purchase on Nov 20th (a month after) the chair broke where lifting the leg rest would make it lean forward. They took nearly a month to come to fix it where i couldn't use this chair.Then the same issue happened on Jan 16 2024, and they came to fix it on Feb 14 (another month of wait with broken stuff). This time the technician that came to tell me that i shouldn't lean it back all the way (defective product).I started using it without leaning it back fully and lo and behold, it broke same way again on Oct 1 2024, now they are saying i'm outside of 1 year warranty and they can't fix it.Another issue with them is the support people they have are not professional at all and very dismissive and they see this as a regular thing that happens. I was explained by Stan who didn't want to "go back and forth on this" that they hear this from a lot of people that purchases their lazyboys and that these breakages are normal. Very unhappy with lzbdecor (company that sells lazyboy chairs) and especially their support for customers who had to spend a small fortune for physical health.
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