I am the regretful owner of a Lazy Boy Redwood recliner. I bought it because it's the biggest recliner I could find, and it's rated for larger people. (I'm 6'3" and around 320lb) I purchased it from Slumberland in Stevens Point, WI in October. It's still in pristine condition, as it doesn't get heavy use being in the spare room downstairs. I dozed off in the chair one evening while watching tv downstairs, and woke up on my back with my feet in the air and the chair flipped backwards. I was quite startled. I stood up and flipped the chair back upright and everything looked normal. I didn't know what to think, so I slowly sat back down, and the left side of the chair started sagging, so I quickly stood back up. I rolled the chair forward, expecting to see broken wood, but instead what I saw looked perfectly normal. It wasn't until I started trying to rock the base back and forth that I realized what had happed. A screw broke on the curved piece of wood that the base rests on. I thought I was lucky, as I knew this would be a quick, easy fix. No cracked or broken wood, no bent or broken metal. Just a screw and some wood glue, and everything would be fine. That was until I was informed it would be 5 or 6 WEEKS before a tech would make it to my house to fix it. Now, I have a claim open on it, so if I fix it myself, I void the warranty. And I called Lazy Boy corporate offices and they were less than helpful. The lady that I spoke with was actually very condescending. I told her I had been a loyal Lazy Boy customer for 30 years, and this had been the 7th recliner I had bought. But if I had to wait this long to get my chair fixed, I promise there will never be an eighth. Her reply was "if your willing to waste 30 years of satisfaction over having to wait a little while to get your chair fixed, well that's up to you". Their so called warranty isn't worth the paper it's printed on. Why should I have to wait 5 or 6 weeks to get a screw replaced???
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