labaskets.com

Awful service

I ordered their product with the promise that it would be delivered same day if ordered by a certain time. A time I confirmed I met. After paying them and expecting them to hold their end of the agreement I received a tracking information that stated it would be Delivered tomorrow. After multiple efforts to speak to a human, was prompted to leave voice-mail multiple times & never received a call back, I finally get to a line that's prompts me that I'm next In line to speak to a representative. I waiting an hour and a half before finally hanging up as no one ever came to the phone. I sent an email to a customer service representative I had spoken to prior named Naima who responded the next day not the day I contacted and their product was supposed to be delivered. Stating that it would be Delivered that day , the day after was promised, I requested a cancellation and a refund because at this point there was no point in their services. I was informed I could not recieve a refund nor cancel. I respond with the fact that they did not hold up their end of the deal and I deserved at least a partial refund given the serious inconvenience due to their false advertising. Her response was to not respond at all. No efforts made what so ever to feel as though they had an remorse for taking my money and basically throwing it away as the person it was intended for was no longer at that location. So someone there got a basket definitely not the person I paid to recieve it. Which is infuriating. So due to this horrible experience and honestly the most insane waste of money I would never ever recommend this company to anyone and will consider reporting them to the BBB for ignoring my attempts to find a solution to the inconvenience. Must say do appreciate the opportunity for the review and will make sure to post it on Google as well.

Date of experience: May 04, 2023