This is my response to your reply to my review and what appears to be an attempt at damage control.I will not be allowing this matter to be minimised or reframed.For clarity, the bag has now been authenticated by Bababebi, widely regarded within the Hermès resale market as one of the most trusted specialist authenticators for Hermès. This directly challenges the implication that your Entrupy result is definitive or beyond question.More importantly, I have clear photographic evidence of the bag’s condition prior to sending it to you. I took detailed photographs before dispatch, and these were provided to you via WhatsApp on Wednesday 11th. Those images show the bag without the creasing that is now present.There are now visible creases on the leather. You are fully aware that structural creasing on a Mini Kelly directly impacts resale value. In the Hermès secondary market, condition is everything. This is not a “minor handling mark”. It is damage that affects value.You continue to reference shipping costs and the Entrupy fee as though they are concessions. I have requested the shipping invoice you repeatedly rely upon, and it has not been provided. I will not let you keep using this against me, as it is now the 5th time you have tried to use it against me.You state you are happy to address matters directly. I emailed and sent WhatsApp messages on Wednesday 11th and received no response. I have screenshots confirming this. It is not accurate to claim openness to resolution while ignoring communication.Regarding packaging, placing a box inside another box without proper protective material such as bubble wrap does not amount to secure packaging for a high-value luxury item. Transit risk does not remove your duty of care while the item is under your control.The position is simple: the bag left me in one condition and returned in another. I have proof of that.I will not be letting this matter go.
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