Review Time
The website checkout process couldn't properly process separate billing and delivery addresses. Every email I get from the company still doesn't have my name on them, they have the name of the person I sent the ladder to. Also there were two confirmation emails, one said the billing address was the delivery address, and one said the delivery address was the billing address. When I tried to email the company to get it straightened out my email bounced back from their mail server. This meant I had to wait until the Monday morning and phone them to check they were sending the ladder to the correct address. I've ended up with a bunch of emails with the wrong names and addresses that I need for my tax records. Just seems like something you'd check when you set up your website checkout process on day one so that it worked for every subsequent customer on the website. Hopefully that isn't an insight into the rest of their processes.
Great company to deal with - there was an error in despatch they sent the wrong ladder (triple rather than double which was going to give me storage issues) - was quickly rectified and the correct one sent out and the original delivery collected - can’t really ask for more than that 10/10
A great choice of ladders on an easy to use website. Quick and easy to purchase a good quality set of ladders at a competitive price. Quick delivery and great communication. All in all a very pleasurable purchasing experience. I would highly recommend buying from the company.
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We stock a great range of extension ladders that have been manufactured in the UK using high grade materials. Our broad range includes 5 different grades of extendable ladder including those for domestic use, industrial ladders and heavy duty rope operated ladders. All products adhere to international health and safety standards and are tested before shipping to ensure they are safe. Every ladder we offer has been carefully selected because of its strength and durability so you can enjoy long lasting benefits.
Ladders UK Direct makes purchasing a ladder easy. You can make secure payments online using PayPal or a credit or debit card. Please take a look at our main website and browse through the great range of ladders we offer. If you would like any additional information please send us an email at sales@laddersukdirect.co.uk and we will get back to you as soon as possible. If you are ready to order you can do so online or for more information call us on 01446 731 238.See more
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