This is the most disappointing customer service I have ever encountered. I placed an order two weeks before a special occasion, but only one item was delivered. When I inquired about the missing item, I was informed it was out of stock. They promised an alternative, but I never received it. Despite countless emails and promises of a response from management, I have heard nothing. It has been nearly a month, and I still haven't received a refund for the out-of-stock items.
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