⭐☆☆☆☆
Ordered a Valentine’s Day gift well in advance and it was dumped on the street outside my apartment building by their courier with no attempt to ring the intercom or contact me. Unsurprisingly, it disappeared.
Customer service took three days to respond and simply issued a refund — leaving me with no gift on the day. The only “goodwill gesture” offered was 20% off a future purchase (i.e., spend more money with them).
For a brand that markets itself as premium, the delivery standards and resolution process were extremely disappointing. Sadly, I won’t be ordering again.
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