When ordering for a celebration, such as Christmas, it is essential to have clear information regarding order dates and delivery expectations. I received a shipment notification just four days before the expected delivery date, which was frustrating. There was no contact number available, and my emails went unanswered. After sending a complaint to the only email address I could find, I received a response claiming my messages had only just appeared in their system. However, they failed to clarify the delivery date again, and I had to inquire once more. Eventually, they explained that dispatch labels were generated in advance of the actual shipping day, which triggered the dispatch emails. This lack of clarity was overly complicated, and I won't be ordering again. The cake better be good after all this.
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Macarons and pastry specialist
