I was one of the original Kickstarter backers and looked forward to my bag for months and months a few years ago. When it originally arrived, I absolutely loved it and showed it off a lot! I very quickly had problems with the zippers (not zipping, opening in the middle, etc.) and reported it to them promptly. Delightfully, customer service was great for me and they replaced the bag pretty quickly with one that seemed to work better. Unfortunately, that second one also pretty quickly started having zipper problems, also not closing at least half the time. Sadly it was further away from when I had originally gotten when they started happening (although certainly significantly less than a year), and I had started using that one only for conference trips with the more broken original one that barely closed at all for daily work, so I didn't get it replaced again. That was short-sighted of me because now I just have two bags that are beautiful and could be functional, but don't close. I love the concept and have considered buying a new one in Air size, but fear it due to this zipper experience. Also would like different color options in the Air size, such as the chocolate one, since the Santorini is pretty but Im reluctant to pay premium prices for canvas that is likely to look dirty pretty quickly.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
