I am a bag collector. I have the entire Laflore range, in multiple colours. So I decided to take the plunge and order a mega pack of the Grand for myself, which arrived intact, and days after a cork version as a present for my sister. The box showed up completely smashed, as so was the bag. With the bottoms and the side completely broken and removed from its original structure. I will admit that getting a hold of customer service was indeed a challenge. After a few conversations, I understood that the company is currently undergoing their mass shipment to backers, making the response process considerably slower than usual. I have provided my honest eedback and hope my next experience is very dissimilar than the last. The replacement bag is being sent, with an upgraded pack as a goodwill gesture, which is appreciated. The bag itself is indeed lovely but heavier than I expected. Not due to poor product spec information, but due to the fact that I am now used to lighter products such as Cork. Hopefully I won't have any more issues moving forward.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.