I'am honestly extremely upset writing this. I backed La Mansio’s Kickstarter because I believed in their vision and watched the roll out of the previous project. It seemed like the perfect work bag, I loved the practicality of it and the upgrades that were going to be made from the previous version. I waited months past the original delivery date, mine arrived about three months late, and I was so excited to finally receive it around my birthday. The bag was marketed as a multifunctional “all-in-one” product, with the backpack function being one of its key advertised features. When I checked it properly, I realised the hardware for the backpack straps had been stitched in the wrong place. The bag cannot be used as a backpack without turning it upside down, which is not what was advertised and makes the product unfit for its intended purpose. It’s a manufacturing fault that affects the whole purpose of the bag. I contacted La Mansio expecting they would want to make this right. Instead, I was told that because I reported it outside their 30-day window, they wouldn’t replace it. It didn’t seem to matter that the fault is clearly a workmanship issue or that backers waited far beyond the original promised delivery date. Their “solution” was asking me to pay for a second bag, something I shouldn’t have to do because of their mistake.What made it worse was being told that “18 of the 19 features still work,” as if I should just accept the defect and be happy with a bag that isn’t what I paid for. I found that really dismissive and upsetting. The part that hurts the most is that I will never use this bag now. It’s beautiful, but it just upsets me to look at it because it reminds me of how I was treated. Imagine putting your hard-earned money into a project you believe in, waiting all that time, being super excited and then being treated like you don't matter and told you basically have to live with a manufacturing fault. As someone who also creates products myself, I could never dream of treating a customer like this, especially when the fault is so clearly not their doing.I truly hope La Mansio reconsiders how they handle backers and takes accountability for quality issues. This experience has left a really sad and bitter taste after what should have been something joyful.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
