My first bag arrived with a slightly misaligned shoulder strap pad. I emailed support and they replied the same day. They actually went above my expectations because they fixed my problem by not only sending me a new strap, but by offering a free upgrade to the Cloud pad that is larger and much more comfortable. Thanks a lot to Nancy from the support team.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
