Updated August 29 2025My order was delivered today and while I haven't had a chance to use the bag (it is a gift), it looks great and it is carefully packaged. Based on this purchase and the delivery issue being resolved with the help of La Mansio customer service, I would recommend purchasing from the brand.Updated August 21 2025Nancy from La Mansio reached out and via a very thoughtful message, apologised for the silence and provided context. The team had encountered an unexpected change in customs requirements and needed to address it. She also confirmed my order was being reissued. I communicated that a quick touchbase during the investigation would have been reassuring ("still looking into it, we'll be in touch soon"). I appreciated that my feedback was acknowledged and the confirmation that the delivery issue was being addressed. I will update the review upon reception of the order.Aug 20 2025 I am a returning customer of la Mansio who purchased the Ciel Air handbag ahead of an upcoming friend's birthday. Unfortunately this time around, there is an issue with the delivery (it never left China and was returned to the shipper). I reached out to customer service and received a message that I would hear back about the issue and how it would be resolved within 48 hours on Aug 15. Since then, no update, no follow up. I have attempted to reach out since without result. I don't know if I recommend purchasing from la Mansio if it means being left in limbo, not knowing if or when my order will be delivered.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.