I bought the La Mansio bag in Heritage Brown from the original Kickstarter and was so excited to use it. Once I received the bag, I immediately made it my every day bag for work, going out, etc. and loved it!However, after just a few months, the zippers began to get stuck frequently, and the bag wouldn't close due to the zipper. This, unfortunately, made the bag unusable as I could secure my belongings. I note that other users have had this same experience, so it's clearly an issue with the design of the bag rather than user error. I reached out to customer service to understand how to fix the issue. However, their only response was to offer me a discount to buy a new bag rather than to provide any useful/practical advice on how to fix my current bag, despite me asking multiple times. It felt like a sales gimmick rather than a company that truly cared about customer satisfaction, particularly since it was an issue with the manufacture of the product. I really bought into the concept and the company at the start and am severely disappointed to say that it feels more like a scam than anything else after my experience.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
