The bag is nice, but heavy cause it's leather (but that is not the companyy's fault i guess). That is to be considered with the buy. Otherwise i find it very pretty. Unfortunately, i have had issues with the zipper (it is popping open randomly, so it is not usable, especially as a backpack) and the handles (the seams are ripping open). It is a guarantee issue (1 year guarantee according to their statutes) and I have reported it to La Mansio via Email at the beginning of November 23. I have not received an answer, so i followed up with another E-Mail asking for a reply some weeks later. I have not heard anything since and I think they will not hold their guarantee promise, which means the bag has not even lasted one year (and the price is far too high for that). I have heard similar stories from other buyers. I think it is normal that there will be problems coming up with a new product, but i do not appreciate not following up on that and therefore providing bad customer service. I will update this review if I will receive an answer/the issue will be resolved eventually.Update: LaMansio has reached out answering this review. After providing my original messages they first proposed some solutions that were not applicable for me (like a discount for a further purchase). After insisting on the processes provided by german law (replacement, refund or repair), we reached an agreement and I got a new bag. They were very friendly, included me in the replacement process and updated almost every day. I am now happy to have a new bag. As I haven't used it yet, I cannot attest to quality changes yet, but it looks very nice.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
