In my view, consumers are misled as it appears you are purchasing from a UK company, when in fact it's based in China. I have no issue with buying products from China, as many items come from there, but this company should be more transparent before consumers make a purchase. Once you buy something, forget about returning it; attempting to do so will cost you a ridiculous amount with no guarantee of a refund. The mounted ceiling lamp I bought for £180 took three weeks to arrive. They did respond to my emails, albeit slowly, but provided little explanation about the item's journey, and the tracking number was useless. When the item finally arrived, the structure was decent, but the plastic shade was of poor quality. Once the light was on, you could see the marks of cables and metal through the shade. I would have returned it if I had purchased from a reliable source that allowed returns and refunds. A lesson learned, but in the future, I need to ensure I read reviews and do more research about the company. Thus, I do not recommend buying directly from companies based in China unless they have a local representative. Additionally, the lighting lacks UK/EU safety certification.
Claim your business profile now and gain access to all features and respond to customer reviews.
