Terrible experience. Purchased an expensive light (e.g. approx USD$700). Approx 2 months later, no lamp had been received and no communication from LampTwist. I asked for an update and they said they dont have a date from their supplier and their supplier is not responding. After 2 weeks of back and forth, with no indication of a likely date of delivery, I requested a refund. They would not provide a refund - only a discount on the purchase of another product or continue to wait indefinitely (with a small discount). Not unreasonably these options were not suitable to me - as I needed a light and I wanted that specific light. They had sold a light they did not have. They still refused to provide a refund. Ultimately, I then needed to dispute the transaction via my credit card issuing bank (for 'goods not received'). Thankfully, that process worked and I have been refunded by my Bank in full, and Lamp Twist has been required to refund the money anyway, via the banking system.
Claim your business profile now and gain access to all features and respond to customer reviews.
