The products themselves are excellent, high quality, well priced, and with a strong overall selection. Where the experience fell short for me was in the customer service interface. The tracking link in my account led to a 404 page, which made it unclear where my shipment was and how the items were distributed across the different boxes.
When I reached out via chat, the AI assistant did not fully understand my question, and the responses from live support felt somewhat transactional and impersonal. Some messages appeared rushed or automated, and overall the interaction gave the impression that the team may have been handling a high volume of inquiries.
That said, the issue was ultimately clarified and resolved, and I am happy with the products themselves.
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